Do we need to change how NetSuite is set up?
No. The SuiteApp reads your existing employees, projects, tasks, locations, departments and classes. It writes approved time as standard time entries.
What happens when a phone has no signal?
Punches save on the phone with their exact time and send once the phone is back online. Each one is sent exactly once, even if the app retries.
Do office staff have to clock in and out?
No. Set them to fill each day or fill the week. Their usual split is filled in, so most days take one press. They only see projects they are assigned to.
Do we have to use QR codes?
No. Crews can start their shift with a tap. Post codes only where you want proof someone was at the job, and a site can require one if you choose.
Can people change their own time?
Yes, until the pay period closes. Moving hours between their own projects and changes of 15 minutes or less save on the spot. Anything bigger goes to their supervisor with both versions.
Does it handle time off and holidays?
Yes. Balances and time-off types come from your NetSuite time-off plans, and holidays from each work calendar. Requests are approved in Oh! Thyme, and NetSuite adds the time entry once approved, so nothing posts twice. Sick time can be recorded without approval.
Does it work out overtime?
Yes. Every hour is sorted into regular, overtime, double time and premiums by your rules, with presets for California and federal law. Supervisors get a heads-up before overtime happens. Oh! Thyme does not pay anyone: pay types go to NetSuite payroll items or your payroll export.
Can people type in their time instead?
Yes. Anyone can open their week, pick a day and type the hours for each of their projects. A usual split fills a day in one tap. Submitting is a press and hold, and an admin can edit a submitted week or send it back to fix.
Which sign-ins work?
Microsoft Entra ID, Okta and Google Workspace, plus any SAML or OpenID Connect provider. Crews without a work email sign in with a code texted to their phone.
Can we automate reminders and approvals?
Yes, without code. Pick a trigger such as "still clocked in after the shift", add conditions, then choose actions like a reminder, a clock-out at the last activity, or an automatic approval. Test any automation on last week before turning it on.
How long does setup take?
Most companies connect NetSuite, print codes and run a sandbox week in one afternoon. Crews join from an email or text invite.